Refund policy

Start every return by emailing us. Email support@blu3kinetix.com with your order number before sending anything back. Our products ship from several production partners, so we’ll send you the right return address. Items mailed back without instructions may not be refunded.

Cancellations
You can cancel your order within 1 hour of placing it by emailing support@blu3kinetix.com with your order number. After that, made-to-order items are already in production or on their way, so we can’t guarantee a cancellation.

Blu3 Kinetix original designs (made to order)
Our own designs are printed after you order, just for you. Because of that, they’re final sale, with no returns or exchanges for size or change of mind. Please check the size guide on the product page before ordering.

Damaged, defective or wrong items
If any item arrives damaged, defective, misprinted, or isn’t what you ordered, email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, at no cost to you.

All other items
You can return other items within 30 days of delivery if they’re unworn, unwashed and in their original condition with tags attached. Return shipping is paid by the customer unless the item is damaged, defective or wrong. Original shipping charges aren’t refundable.

Exchanges
The fastest way to get a different size or color is to return the original item (if eligible) and place a new order.

Refunds
Once we receive and inspect your return, or approve your damage claim, we’ll refund your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.